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Email address
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Phone number
1300-202-265
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Support at Home
Helping You Live Independently, Safely, and Comfortably at HomeFrom 1 November 2025, the Australian Government’s Support at Home Program will make it easier for older Australians to stay independent and supported at home for longer.
This new program will replace the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs.
The Commonwealth Home Support Program (CHSP) will join no earlier than 1 July 2027.
At We Care Staffing Solutions (WCSS), we’re here to guide you through the changes — offering compassionate, tailored in-home care that keeps you connected, comfortable, and in control.
What is the Support at Home Program?
The Support at Home Program simplifies how you access aged care — combining multiple existing in-home services into one, easy-to-understand system.
Classification Levels: What They Mean & How Much Funding
When you’re assessed under the Support at Home Program, you’ll be placed into one of eight classifications (for ongoing care) based on your assessed care needs. Each classification comes with a quarterly budget (every 3 months) and corresponding annual funding amount. The higher the classification, the more intensive support is available.
Here is a breakdown of the eight classifications : https://agedcaredecisions.com.au/support-at-home-levels
*Figures approximate as at November 2025 and subject to indexation.
Important Notes :
- The classification number you receive is determined through your aged-care assessment (via My Aged Care / assessment teams) based on your needs, strengths, living situation and risks.
- The budget is provided quarterly (every 3 months) rather than only annual-once. This allows for better flexibility and adaptability.
- Carry‐over of unused funds: You can carry over up to the greater of $1,000 or 10% of your quarterly budget, into the next quarter.
- If your needs change (increase or decrease), you may be re-assessed and moved to a different classification.
- Existing holders of the older Home Care Packages Program (HCP) will be transitioned to a matching SAH classification — without losing funding under the “No Worse Off” guarantee.
The goal
To help you stay healthy, safe, active, and socially connected, right in the comfort of your own home.
With Support at Home, you’ll be able to:
- Choose your services based on your needs.
- Access equipment and home modifications.
- Adjust supports as your situation changes.
- Receive care from trusted providers like We Care Staffing Solutions.
We’ll help you navigate the process — every step of the way.
What Support is Available?
At WCSS, we believe that your home should be a place where you feel safe, supported, and truly yourself. Our personalised Home Care Packages are designed to help you stay independent, live comfortably, and enjoy life on your terms.
Whether you need a little support with daily tasks or ongoing health care, we’re here with heartfelt care, delivered by a team who truly listens and understands your needs.
Nursing, allied health, physiotherapy, continence support.
Personal care, medication help, transport, respite care.
Cleaning, gardening, shopping, meal preparation.
Our Services
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Domestic Assistance
Domestic Assistance
Let us take care of the chores so you can enjoy more of what matters. We support you with practical, everyday tasks to keep your home clean, safe, and welcoming:
- General house cleaning and tidying.
- Mopping and Vacuuming.
- Laundry and linen.
Whether it’s keeping your kitchen sparkling or your home smelling great, we’re here to make life easier—just the way you like it.
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Personal Care & In-Home Respite
Personal Care & In-Home Respite
Caring, respectful support to help you feel your best. Our personal care services are delivered with empathy and dignity, helping you manage everyday routines with confidence:
- Showering, dressing, and grooming.
- Toileting and personal hygiene.
- Support with mobility and transfers (e.g. getting in/out of bed, chairs, or cars).
- Help to stay active and involved in community life.
- Meal Preparation / Meal Delivery Services.
- Escorted / Unescorted Shopping.
We focus not just on physical needs, but also on preserving your sense of independence and self-esteem.
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Meals & Nutrition
Meals & Nutrition
Nourishing meals tailored to your tastes and needs. Good nutrition is essential for wellbeing. We help you maintain a healthy diet, while respecting your personal, cultural, and health-related preferences:
- Grocery shopping and meal preparation.
- Coordination of meal delivery services.
- Support for dietary requirements due to medical, cultural, or religious reasons.
Whether you’re cooking with us or enjoying a delivered meal, we make sure it’s healthy, tasty, and right for you.
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Nursing & Clinical Care
Nursing & Clinical Care
Proactive support to keep you feeling well every day. We offer gentle, expert care to help manage ongoing health conditions and support your comfort at home:
- Wound care and skin health.
- Assistance with eating or tube feeding.
- Continence assessment and access to necessary aids.
- Medication prompts and monitoring (if needed).
Our goal is to help you feel secure, supported, and in control of your health.
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Staying Connected
Staying Connected
Because life is better when you’re connected. Staying social and engaged is key to overall wellbeing. We help you maintain those meaningful relationships and experiences:
- Transport and support to appointments, events, or local outings.
- Group activities to enjoy with others.
- Help joining local community groups that match your interests.
- Assistance with video calls or technology to connect with loved ones.
Whether it’s a coffee catch-up or a community event, we make sure you’re never far from the people and moments that bring you joy.
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Allied Health Services
Allied Health Services
Access to experienced professionals for ongoing health needs. Our network of qualified clinicians work with you to manage your health with care and respect:
- Nursing and medication support.
- Physiotherapy, chiropractic & osteopathy.
- Occupational therapy & rehabilitation.
- Speech therapy and communication support.
- Nutritional advice and special dietary support.
- Dementia, cognitive, vision & hearing care.
We work closely with you, your family, and your healthcare team to deliver care that’s holistic and truly personalised.
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Light Home and Garden Maintenance
Light Home and Garden Maintenance
Let us assist to keep your home safe for longer. We assist with light general maintenance to keep your home safe:
- Light home maintenance and minor repairs.
- Safety modifications such as handrails and ramps.
- Window and gutter cleaning.
- Gardening – lawn mowing and weeding.
Whether it’s keeping your home safe or your garden blooming, we’re here to help you stay in the comfort of your own home.
Short-Term and Specialist Pathways
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Restorative Care Pathway
Restorative Care Pathway
- $6,000–$12,000 in allied health and therapy services.
- Up to 16 weeks of reablement support.
- Access to assistive technology and home modifications.
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End-of-Life Pathway
End-of-Life Pathway
- Stay in your own home during the final stage of life
- Up to $25,000 in flexible funding for 12 weeks
- Fast access to palliative and comfort supports
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Assistive Technology & Home Modifications (AT-HM)
Assistive Technology & Home Modifications (AT-HM)
Funding for equipment or upgrades that keep you safe and mobile:
- Up to $15,000 for home changes.
- Up to $15,000+ for assistive devices.
Getting Started with Aged Care
If you need help at home, your first step is to contact My Aged Care. They can assist with:
- Information about aged care services
- Organising an assessment
- Referrals to approved providers like WCSS
- Understanding fees and contributions
1800 200 422
MyAgedCare.gov.au
You can meet in person, online, or at a Services Australia centre. They’ll help you:
- Understand aged care options
- Register and book assessments
- Discuss finances and eligibility
1800 227 475
ServicesAustralia.gov.au/aged-care-specialist-officer
Our friendly team can support you before, during, and after your assessment — helping you register, prepare, and feel confident in your care decisions.
Elder Care Support For Aboriginal and Torres Strait Islander people, families, and carers — ensuring access to culturally safe aged care.
MyAgedCare.gov.au/help-care-finder
Care Finder Program Free, one-on-one help for people who need extra support accessing aged care.
health.gov.au/our-work/elder-care-support
Start early to stay in control:
- Compare local providers: MyAgedCare.gov.au/find-a-provider
- Subscribe to EngAged Newsletter
- Follow the Council of Elders on Facebook
- Learn more about Positive Ageing
Let’s Create the Right Care Plan for You
We’re here to make home life easier, safer, and more fulfilling—on your terms. Let’s talk about how we can support you or your loved one. Meet Annie Handle Your Home Care Program Manager.
Your Step-by-Step Journey with WCSS
Frequently Asked Questions
Home Care Packages are for older Australians who need coordinated support to stay independent at home. To be eligible, you must register with My Aged Care and complete a free assessment through the Aged Care Assessment Team (ACAT)
Services may include:
- Personal care (showering, dressing)
- Domestic help (cleaning, gardening)
- Meal preparation and shopping
- Clinical care (nursing, physio, OT)
- Transport and social outings
- Equipment and home modifications
The Australian Government covers most of the cost. Depending on your income, you may be asked to contribute a small co-payment. We’ll help you understand any fees upfront — with no surprises.
There are four levels:
- Level 1 – Basic care needs
- Level 2 – Low care needs
- Level 3 – Intermediate care needs
- Level 4 – High-level or complex care needs
Each level provides a different amount of funding to meet your needs.
Yes! If you already have a Home Care Package, you can switch providers at any time. We’ll guide you through the process, including transferring your package and setting up your new care plan with WCSS.
Contact My Aged Care on 1800 200 422 to register and arrange an assessment. Or call WCSS directly, and we’ll help guide you through the entire process — from application to support.
If you or a loved one is ready to explore care options, we’re ready to listen. Let’s create a care plan that supports you to live well at home — with confidence and compassion.
📞 Call us on 1300 202 265 or email us @ care@wecarestaffingonline.com.au
Why Choose We Care Staffing Solutions?
Because we care – genuinely.
- Compassionate, professional, and experienced staff.
- Flexible care plans designed around you.
- Transparent pricing and clear communication.
- Trusted provider with a heart for community care.
Ready to Begin?
Let’s make your home the best place to live.
We Care Staffing Solutions – Because We Care.
Our Fees and Charges
Home Care is Changing
From 1 November 2025, the current Home Care Packages (HCP) program will be replaced by the new Support at Home program, bringing significant changes for clients. This new system is designed to simplify access to services, provide more flexibility, and ensure better value for money. Clients can expect funding to be more closely aligned with their assessed care needs, with a broader range of services available under a single program
Read more about the upcoming changes to Home Care Packages and the transition to the Support at Home program
Useful Links for Clients
- Australian Government – Department of Health: Support at Home Overview
https://www.health.gov.au/our-work/support-at-home
Details on the new Support at Home program, key features, and timelines. - My Aged Care – Support at Home Program Updates
https://www.myagedcare.gov.au/news-and-updates/support-home-pricing-changes
Information on pricing changes, service models, and client protections. - Support at Home Timeline & Transition Information
https://www.health.gov.au/our-work/support-at-home/transitioning-to-support-at-home-on-1-november-2025
Outlines how current HCP clients will transition and what to expect.
Want to Know More About the Changes to Home Care Packages?
The upcoming transition to the Support at Home program brings important changes to how aged care services are delivered and funded. If you have questions or need help understanding how these changes might affect you or a loved one, our team is here to support you every step of the way.
- Please don’t hesitate to contact us for more information or to book a personalized consultation.
https://www.myagedcare.gov.au/resources#booklets