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Home Care Packages

Live Well at Home with WCSS - Personalized In-Home Support Tailored to You

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    What Are Home Care Packages

    Home Care Packages are a form of government-subsidised aged care funding that help older Australians receive personalised support at home. These packages are designed for people who need more than just occasional help and want to remain in their own home while receiving the care they need.

    Each Home Care Package is tailored to meet your specific needs, goals, and preferences — whether that’s help with housework, personal care, meal preparation, health services, or social support.

    There are four levels of Home Care Packages, ranging from basic care needs (Level 1) to high-level, complex care needs (Level 4). The funding is paid by the government to your chosen provider — and you have the power to decide how it’s used.

    At WCSS, we are committed to offering high-quality, personalized Home Care Packages that support older Australians in living independently. We focus on each individual’s unique needs and preferences, ensuring that our services empower you to live comfortably and with dignity at home.

    Our compassionate team listens to your needs and creates a care plan that helps you maintain your independence and overall well-being. Our approach is built on trust, transparency, and collaboration with you and your family

    Why Choose WCSS as Your Provider

    WCSS offers a fresh, flexible approach to home care. Our team is committed to helping you live with dignity, independence, and peace of mind. We take the time to get to know you and create a care plan that reflects your needs, lifestyle, and values.

    With WCSS, you’ll have access to:

    • Compassionate, experienced care staff
    • Flexible services that grow with your needs
    • Full transparency and no hidden fees
    • A local, personalised approach to aged care

    Whether you’re starting your care journey or thinking of switching providers, we’re here to support you every step of the way.

    Let’s Create the Right Care Plan for You

    We’re here to make home life easier, safer, and more fulfilling—on your terms. Let’s talk about how we can support you or your loved one.

    Live Well at Home with WCSS

    Compassionate Home Care, Tailored to You

    At WCSS, we believe that your home should be your haven—a place where you feel safe, supported, and truly yourself. Our personalised Home Care Packages are designed to help you stay independent, live comfortably, and enjoy life on your terms.

    Whether you need a little support with daily tasks or ongoing health care, we’re here with heartfelt care, delivered by a team who truly listens and understands your needs.

    Our Services

    • Domestic Assistance

      Domestic Assistance

      Let us take care of the chores so you can enjoy more of what matters. We support you with practical, everyday tasks to keep your home clean, safe, and welcoming:

      • General house cleaning and tidying.
      • Mopping and Vacuuming.
      • Laundry and linen.

      Whether it’s keeping your kitchen sparkling or your home smelling great, we’re here to make life easier—just the way you like it.

    • Personal Care & In-Home Respite

      Personal Care & In-Home Respite

      Caring, respectful support to help you feel your best. Our personal care services are delivered with empathy and dignity, helping you manage everyday routines with confidence:

      • Showering, dressing, and grooming.
      • Toileting and personal hygiene.
      • Support with mobility and transfers (e.g. getting in/out of bed, chairs, or cars).
      • Help to stay active and involved in community life.
      • Meal Preparation / Meal Delivery Services.
      • Escorted / Unescorted Shopping.

      We focus not just on physical needs, but also on preserving your sense of independence and self-esteem.

    • Meals & Nutrition

      Meals & Nutrition

      Nourishing meals tailored to your tastes and needs. Good nutrition is essential for wellbeing. We help you maintain a healthy diet, while respecting your personal, cultural, and health-related preferences:

      • Grocery shopping and meal preparation.
      • Coordination of meal delivery services.
      • Support for dietary requirements due to medical, cultural, or religious reasons.

      Whether you’re cooking with us or enjoying a delivered meal, we make sure it’s healthy, tasty, and right for you.

    • Nursing & Clinical Care

      Nursing & Clinical Care

      Proactive support to keep you feeling well every day. We offer gentle, expert care to help manage ongoing health conditions and support your comfort at home:

      • Wound care and skin health.
      • Assistance with eating or tube feeding.
      • Continence assessment and access to necessary aids.
      • Medication prompts and monitoring (if needed).

      Our goal is to help you feel secure, supported, and in control of your health.

    • Staying Connected

      Staying Connected

      Because life is better when you’re connected. Staying social and engaged is key to overall wellbeing. We help you maintain those meaningful relationships and experiences:

      • Transport and support to appointments, events, or local outings.
      • Group activities to enjoy with others.
      • Help joining local community groups that match your interests.
      • Assistance with video calls or technology to connect with loved ones.

      Whether it’s a coffee catch-up or a community event, we make sure you’re never far from the people and moments that bring you joy.

    • Allied Health Services

      Allied Health Services

      Access to experienced professionals for ongoing health needs. Our network of qualified clinicians work with you to manage your health with care and respect:

      • Nursing and medication support.
      • Physiotherapy, chiropractic & osteopathy.
      • Occupational therapy & rehabilitation.
      • Speech therapy and communication support.
      • Nutritional advice and special dietary support.
      • Dementia, cognitive, vision & hearing care.

      We work closely with you, your family, and your healthcare team to deliver care that’s holistic and truly personalised.

    • Assistive Equipment & Technology

      Assistive Equipment & Technology

      Supporting your independence with the right tools and devices. We help you stay safe and mobile with access to the equipment and technology that makes daily life easier:

      • Mobility aids: walkers, scooters, and wheelchairs.
      • Adjustable beds and other medical equipment.
      • Glasses, hearing aids, and vision tools.
      • Communication and phone assistance.
      • Smart technology for safety and peace of mind.

      We partner with trusted suppliers to ensure you receive reliable, high-quality equipment suited to your needs.

    • Light Home and Garden Maintenance

      Light Home and Garden Maintenance

      Let us assist to keep your home safe for longer. We assist with light general maintenance to keep your home safe:

      • Light home maintenance and minor repairs.
      • Safety modifications such as handrails and ramps.
      • Window and gutter cleaning.
      • Gardening – lawn mowing and weeding.

      Whether it’s keeping your home safe or your garden blooming, we’re here to help you stay in the comfort of your own home.

    Frequently Asked Questions

    Home Care Packages are for older Australians who need coordinated support to stay independent at home. To be eligible, you must register with My Aged Care and complete a free assessment through the Aged Care Assessment Team (ACAT)

    Services may include:

    • Personal care (showering, dressing)
    • Domestic help (cleaning, gardening)
    • Meal preparation and shopping
    • Clinical care (nursing, physio, OT)
    • Transport and social outings
    • Equipment and home modifications

    The Australian Government covers most of the cost. Depending on your income, you may be asked to contribute a small co-payment. We’ll help you understand any fees upfront — with no surprises.

    There are four levels:

    • Level 1 – Basic care needs
    • Level 2 – Low care needs
    • Level 3 – Intermediate care needs
    • Level 4 – High-level or complex care needs

    Each level provides a different amount of funding to meet your needs.

    Yes! If you already have a Home Care Package, you can switch providers at any time. We’ll guide you through the process, including transferring your package and setting up your new care plan with WCSS.

    Contact My Aged Care on 1800 200 422 to register and arrange an assessment. Or call WCSS directly, and we’ll help guide you through the entire process — from application to support.

    If you or a loved one is ready to explore care options, we’re ready to listen. Let’s create a care plan that supports you to live well at home — with confidence and compassion.

    📞 Call us on 1300 202 265 or email us @ care@wecarestaffingonline.com.au

    Our Fees and Charges

    View Fees and Charges
    Home Care Support Home Care Services

    Home Care is Changing

    From 1 November 2025, the current Home Care Packages (HCP) program will be replaced by the new Support at Home program, bringing significant changes for clients. This new system is designed to simplify access to services, provide more flexibility, and ensure better value for money. Clients can expect funding to be more closely aligned with their assessed care needs, with a broader range of services available under a single program

    Read more about the upcoming changes to Home Care Packages and the transition to the Support at Home program

    Useful Links for Clients

    Want to Know More About the Changes to Home Care Packages?
    The upcoming transition to the Support at Home program brings important changes to how aged care services are delivered and funded. If you have questions or need help understanding how these changes might affect you or a loved one, our team is here to support you every step of the way. Please don’t hesitate to contact us for more information or to book a personalized consultation.

    https://www.myagedcare.gov.au/resources#booklets